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Privacy Policy

Effective Date: January 1, 2026

Our Commitment to Privacy

At eAuction, we value your trust and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our auction platform.

1. Information We Collect

We collect information that you provided directly to us:

  • Account Information: Name, email address, phone number, and delivery address.
  • Bidding Data: Your bid history, including timestamps and amounts (note: some of this is visible to other users to ensure auction transparency).
  • Transaction Information: Details of orders you win and payments processed through our third-party provider (Stripe).

2. How We Use Your Data

  • To facilitate the auction process and manage your bids.
  • To process orders and coordinate delivery with our managers.
  • To send important notifications (bid confirmations, outbid alerts, and order updates).
  • To maintain system security and prevent fraudulent bidding behavior.

3. Data Transparency & Public Bids

To ensure a fair marketplace, your username and bid amount are displayed on auction pages. Your delivery address and full contact details are strictly private and only shared with the manager assigned to fulfill your order.

4. Stripe Payments

We use Stripe for payment processing. We do not store your credit card or sensitive financial information on our servers. Your payment data is handled securely by Stripe in accordance with their privacy standards.

5. Your Rights

You have the right to access, correct, or request the deletion of your account. You can manage your profile details through your Dashboard or contact our support team for assistance.

For any questions regarding this policy, please create a Support Ticket from your dashboard, and our team will be happy to help.